Cancellation Policy
Please provide 24-hour notice to cancel any session. We realize that “LIFE HAPPENS,” and sometimes you cannot always provide such notice due to emergency situations. Thus, we created a “LIFE HAPPENS” policy, which allows our clients to have a less than 24-hour notice cancellation 6 times per year, not exceeding more than one per every 2 months.
If you have a special situation, which may cause you to have several less than 24-hour notice cancellations, please inform us immediately, so we may work with you accordingly.
Appointments that are cancelled with less than 2-hour notice do not apply to the “Life Happens” policy.
The “Life Happens Policy” applies toward Kb Fitness Solutions Inc. staff as well, on the rare occasion they should need to cancel an appointment with less than 24-hour notice. The staff member will apply a free session to the client’s package should he or she cancel with less than 24-hour notice more than once in a two-month timeframe.
Cancelled appointments within 2 hours of the start time do not apply to the Life Happens policy. The session will be granted toward your package.
To cancel an appointment, please call 312-222-1414. We recommend also replying to your emailed appointment confirmation. If you call the office after business hours, 10 AM – 3 PM, please leave a message for our staff letting us know your name, the day and time of your session as well as who your trainer would have been for that scheduled session. We try to check phone messages up until 8PM, but this cannot always be possible. Please note that ALL CALLS received after 8 PM, for the next day’s appointment, will not be considered 24 hours and your session will be deducted from your package, regardless of the time of your session for the next day. Twenty-four hours is required to cancel and change all appointments, so the trainer can be properly notified and his or her time is respected.
We charge per session, not per person. If two individuals purchase a duo training session and one individual cannot make the session, they still are using one of their duo-training sessions from their package. If in advance (at least 5 hours), the duo clients contact Kb Fitness Solutions Inc., and purchase an individual training session, we will use that session toward the individual session. We have A LOT of clients that purchase a 10 pack of single sessions that we can pull from when they do single sessions and their partner cannot attend. The 10 pack of single sessions’ expiration date is expanded to 6-months from 3-months.
Contact Info
Mailing Address:207 E. Ohio Street, Suite 344
Chicago, IL 60611
312.222.1414
info@kbfitnesssolutions.com
