Upgrading and Modifying Appointments Policy
Switching an appointment to another date within less than 24-hour notice is still considered a “Less than 24-hour Notice Cancellation” because the Kb Fitness Solutions, Inc. staff will not have enough time to fill that timeslot with another appointment.
Packages cannot be altered. Sessions cannot be “traded” for different sessions as their values are different.
Sessions cannot be “upgraded” at the appointment time. For example, if a client purchases a Swedish massage, he or she cannot upgrade to a Deep Tissue massage at the appointment hour. The client needs to call Kb Fitness Solutions, Inc. prior to the appointment to upgrade and pay the difference in fees.
Contact InfoMailing Address:
207 E. Ohio Street, Suite 344
Chicago, IL 60611