Teamwork Makes the Dream Work
We appreciate the time of both our clients and our team. Our service policies are designed to ensure that we deliver the highest quality of service. These policies are regularly created and updated as we strive to enhance our service offerings each year. We are grateful for the opportunity to be your wellness provider since 2006, and we feel fortunate to fulfill our mission of Inspiring Healthy Lives.
Payment Policy
Private Clients
All payments must be made in full before scheduling an appointment, either through our website or by calling us to process your payment over the phone. To secure your preferred appointment time, you will need to provide your credit card information, which is kept secure and confidential. If you are unable to make payments by credit card, please reach out to Kb Fitness Solutions, Inc. directly. We also accept payments through Zelle, PayPal, and Venmo. Please note that we do not accept checks or cash, and payments should not be given to our instructors, as they do not handle payment processing.
Clients have the option to establish a payment plan, where a designated amount is charged to a credit card either weekly, biweekly, or monthly. Payment for sessions is required before scheduling; therefore, if a client trains twice a week, they must pay for both sessions in advance for that week. Generally, payment plans should be completed within a 10-week timeframe. However, if a client has purchased multiple specials for the New Year or Anniversary Specials, they can extend their payment plan up to 18 weeks.
Professional Accounts
We invoice 45 days in advance for our services. To secure our staff and acquire essential supplies for events, payment is required two weeks prior to the start of services.
We accept payments through ACH (automatic clearing house/electronic funds transfer), check, or credit card. Please note that a 3% processing fee will apply to credit card transactions exceeding $2,000. Checks should be made payable to Kb Fitness Solutions, Inc.
A late fee of $50 will be charged for invoices that are 30, 60, and 90 days overdue. Additionally, services may be suspended for invoices that are 45 days past due.
Deadlines, Terms, and Cancellations
Expiration Policy
Packages and sessions must be utilized within a 3-month time frame. Children’s swim lessons have a 12-month lifespan and can be frozen to the next summer for outdoor pools.
If a group class or duo session takes place and a participant cannot attend, the participant cannot make up that session nor is the participant reimbursed by Kb Fitness Solutions Inc. for the missed session. We charge per session, not per participant. Participants need to discuss payment among each other.
Cancellation Policy
Please provide 24-hour notice to cancel any session. We realize that “LIFE HAPPENS,” and sometimes you cannot always provide such notice due to emergency situations. Thus, we created a “LIFE HAPPENS” policy, which allows our clients to have a less than 24-hour notice cancellation 6 times per year, not exceeding more than one per every 2 months.
If you have a special situation, which may cause you to have several less than 24-hour notice cancellations, please inform us immediately, so we may work with you accordingly.
Appointments that are cancelled with less than 2-hour notice do not apply to the “Life Happens” policy.
The “Life Happens Policy” applies toward Kb Fitness Solutions Inc. staff as well, on the rare occasion they should need to cancel an appointment with less than 24-hour notice. The staff member will apply a free session to the client’s package should he or she cancel with less than 24-hour notice more than once in a two-month timeframe.
Cancelled appointments within 2 hours of the start time do not apply to the Life Happens policy. The session will be granted toward your package.
To cancel an appointment, please contact your wellness professional directly and email info@kbfitnesssolutions.com. We recommend also replying to your emailed appointment confirmation. Twenty-four hours is required to cancel and change all appointments, so the trainer can be properly notified and his or her time is respected.
We charge per session, not per person. If two individuals purchase a duo training session and one individual cannot make the session, they still are using one of their duo-training sessions from their package. If in advance (at least 5 hours), the duo clients contact Kb Fitness Solutions Inc., and purchase an individual training session, we will use that session toward the individual session. We have A LOT of clients that purchase a 10 pack of single sessions that we can pull from when they do single sessions and their partner cannot attend. The 10 pack of single sessions’ expiration date is expanded to 6-months from 3-months.
Rescheduling Appointment
Switching an appointment to another date within less than 24-hour notice is still considered a “Less than 24-hour Notice Cancellation” because the Kb Fitness Solutions, Inc. staff will not have enough time to fill that time slot with another appointment.
No Show Policy
“No Show Policy” states that if a client does not call Kb Fitness Solutions Inc. to cancel an appointment prior to the staff member showing up to his or her home, the session will be granted toward their package even if they haven’t used a “Life Happens” session in that timeframe. If a staff member shows up for a session, they will be compensated for their valuable time.
Our Sponsors
Thank you to our sponsors for keeping our clients healthy & happy!
